Privacy Policy
Janet Aspen Wellness ("we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who visit this website or engage with our services. This Privacy Policy explains how we collect, use, store, and protect your information.
This practice is subject to the Health Insurance Portability and Accountability Act (HIPAA) and applicable Connecticut state privacy laws. Where health information is involved, those rules apply in addition to this policy.
Information We Collect
Information you provide directly
When you create an account on the client portal, book an appointment, complete intake forms, or send a message, we collect information including your name, email address, phone number, and the content of any forms or messages you submit.
Health and clinical information
Information you provide through the intake process — including your medical history, presenting concerns, and consent forms — constitutes Protected Health Information (PHI) under HIPAA. This information is handled under our Notice of Privacy Practices, which you received during the intake process.
Technical information
When you visit this website, we may collect standard technical data including your IP address, browser type, and pages visited. This information is used solely for website performance and security purposes.
How We Use Your Information
- To schedule and manage appointments
- To provide and coordinate your care
- To process payments through Stripe
- To send appointment reminders and relevant communications
- To comply with legal and regulatory obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes under any circumstances.
HIPAA and Clinical Confidentiality
All health information shared in the context of our therapeutic relationship is protected under HIPAA and Connecticut state law. Information may only be disclosed without your written consent in the following limited circumstances:
- Where there is imminent risk of harm to yourself or others
- Where there is suspected child or elder abuse or neglect
- Where required by a valid court order
- For payment and healthcare operations as permitted by HIPAA
Data Storage and Security
Your data is stored on secure, encrypted servers hosted on Amazon Web Services (AWS) in the United States. Payment information is processed through Stripe and is never stored on our servers. We implement industry-standard security measures to protect your information from unauthorised access.
Access to your health information is restricted to Janet Aspen and, where applicable, technical staff under strict confidentiality obligations.
Cookies
This website uses only essential cookies required for the site to function — for example, to maintain your session when you are logged into the client portal. We do not use advertising or tracking cookies.
Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us directly at hello@janetaspenphd.com. Requests relating to Protected Health Information are handled under our Notice of Privacy Practices.
Children's Privacy
This website and service are not directed at individuals under the age of 18. We do not knowingly collect information from minors without verified parental consent.
Changes to This Policy
We may update this policy from time to time. Any material changes will be communicated to existing clients directly. The date at the top of this page reflects the most recent revision.
Emergency and Crisis Support
This website and client portal are not monitored for emergencies. If you are in immediate danger or experiencing a mental health crisis, call 911, go to the nearest emergency room, or call or text 988 in the United States for the Suicide & Crisis Lifeline.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us at hello@janetaspenphd.com or by phone at (917) 748-9704.